Refund Policy

Last updated: August 31, 2026

1. Our 14-day guarantee

Every Soro Academy course comes with a 100% refund within 14 days of purchase, no complicated hoops to jump through. If it's genuinely not for you, email [email protected] within 14 days of your purchase date and you'll get a full refund. We may ask one short question about what didn't work, so we can improve the material — but that's just for our own records, not a condition of the refund.

2. What to do during your 14 days

As soon as you get access, log in and actually go through the course — watch the lessons, open the downloads, try the process on a real brief. That's the only way to know if it's right for you, and it's what the 14-day window is for. If something isn't clicking, don't sit on it: message us early so there's time to help, or to process your refund before the window closes.

3. After the 14-day window

Once 14 days have passed since purchase, the guarantee closes and the sale is final — no exceptions, including if you simply never got around to checking the course. You have full access to the material from day one, and 14 days is enough time to go through it and decide. Not opening it in time is on the customer, not on us, and it isn't a basis for a late refund.

4. When we can't refund a digital product

  • Requests made after the 14-day window has passed.
  • Where course material has been shared, redistributed or resold in breach of our Terms & Conditions.
  • Repeat refund requests from the same customer across multiple products.

5. Design services

Custom design work is produced specifically for you and begins as soon as your deposit is received. For this reason:

  • Deposits are non-refundable once work has commenced, as studio time has been reserved and creative work started.
  • If you cancel mid-project, you are invoiced for work completed to that point; any balance already paid beyond that is returned to you.
  • Dissatisfaction with a creative direction is addressed through the revision rounds included in your project scope, rather than by refund.
  • If we are unable to deliver the agreed scope, you receive a full refund of amounts paid for undelivered work.

6. How to request a refund

Email [email protected] within your 14-day window with your order number, the email used at purchase, and a short note on the reason. We respond within 2 business days. Approved refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

7. Failed or duplicate payments

Duplicate charges and payments for products never delivered are refunded in full, always — this isn't limited by the 14-day window. Contact us and we'll resolve it quickly.

8. Chargebacks

If you believe a charge is wrong, please contact us before opening a dispute with your bank — it is almost always faster to resolve directly. Accounts subject to a chargeback may have course access suspended while the dispute is reviewed.

9. Contact

Refund questions: [email protected].