Terms & Conditions

Last updated: September 23, 2026

1. About these terms

These terms govern your use of sorographics.com (the Site) and anything you buy through it. "We", "us" and "our" mean SORO Graphics; "you" means the person using the Site or buying from us.

These terms apply when you use the Site, and they form our contract with you when you place an order. Our Refund Policy forms part of them. How we handle your personal data is explained separately in our Privacy Policy — that is information for you, not something you have to agree to. If you don't agree to these terms, please don't use the Site.

Nothing in these terms takes away any right you have by law as a consumer.

2. Who we are

SORO Graphics is an independent design studio run by Visar Dema and established in Kosovo. You can reach us at [email protected], which is also where to send a complaint.

3. What we offer

Through the Site we offer two things:

  • Soro Academy courses self-paced online courses and the downloads that come with them.
  • Studio services custom logo, brand identity and web design work, agreed with you project by project.

4. Your account

Course access is tied to an account under your email address. You sign in with a one-time code or link that we email to you, so keep that inbox secure — anyone who can read it can sign in as you.

An account is for one person. Keep your details accurate, and tell us at [email protected] if you think someone else has got into yours.

You must be at least 18 to buy from us. If you are 16 or 17, a parent or guardian must place the order for you. The Site is not for children under 16.

5. Buying a course

Prices are shown on the Site and at checkout, in the currency displayed there, and any taxes that apply are shown at checkout before you pay. Payment is handled by our payment processors — we never see or store your full card details. Your order is confirmed, and your access starts, once payment has cleared.

Lessons are streamed in your web browser and need an internet connection; the lesson videos themselves can't be downloaded. Downloadable material comes as PDF files and ZIP archives, and some bonuses are links to Figma files. Some lessons use third-party software, which you need your own access to.

We may change our prices, but a change never affects an order you have already paid for. If a price on the Site is obviously a mistake, we may cancel the order and refund you in full.

6. Lifetime access

When a course includes lifetime access, you keep access to it for as long as we run Soro Academy — and that doesn't change if we stop selling the course. We update courses over time, and your access includes those updates at no extra cost.

If we ever have to close Soro Academy altogether, we'll give you reasonable notice before your access ends.

7. Your licence to the course material

Buying a course gives you a personal, non-exclusive, non-transferable licence to watch, read and use its material for your own learning. You may use what you learn — and the work you make with it — for yourself and for your clients. What you may not do is pass the course itself on. In particular, you may not:

  • share your login, or give anyone else access to your account;
  • copy, record, redistribute or publish the lessons, other than through the Site's own download buttons for your own use;
  • resell, sublicense or share course videos, templates or downloads, in full or in part;
  • use the material to build a competing course or product.

Sharing, redistributing or reselling course material is a breach of these terms. It allows us to suspend or close your account, and it ends your right to a refund under our 14-day guarantee (see our Refund Policy). It does not affect any right you have by law.

8. Our 14-day guarantee and your right to cancel

Our 14-day guarantee. Wherever you live, every Soro Academy course comes with our 14-day guarantee. The full rules — including the few cases where the guarantee doesn't apply — are in our Refund Policy, which forms part of these terms. Those exceptions never limit your legal rights.

Your legal right to cancel (EU and UK consumers). If you are a consumer in the EU or UK, you can cancel a course purchase within 14 days of the day you buy it, without giving a reason. To cancel, email [email protected] with your order number, or send us any other clear statement that you want to cancel. You can use the model cancellation form below, but you don't have to. We'll refund everything you paid, using the same payment method, within 14 days of receiving your request, at no cost to you.

Model cancellation form — copy it into an email, fill it in and send it to us:

  • To SORO Graphics, [email protected]:
  • I hereby give notice that I cancel my contract for the following course: [course name].
  • Ordered on: [date of your order]. Order number: [if you have it].
  • Name: [your name]. Email used for the order: [your email].
  • Date: [today's date].

9. Studio services

Design work is agreed project by project. The scope, price and revision rounds for your project are the ones we agree with you before work starts. That project agreement, together with these terms, is our contract for the project — and if the two ever conflict, the project agreement wins.

  • Starting work work begins once your deposit is received.
  • Revisions the revision rounds in your scope are how we refine the direction. Changes beyond them, or to the agreed scope, are quoted separately.
  • Your materials you are responsible for the content you give us — text, images, logos, references — and for having the right to use it.
  • Timelines timelines are estimates. Delays in feedback or materials move the schedule with them.
  • Cancelling and refunds covered by the Design services section of our Refund Policy.
  • If you are a consumer you can cancel a studio project within 14 days of agreeing it, without giving a reason. If you asked us in writing to start work within those 14 days and then cancel, you pay only for the work done up to that point, and the rest is refunded.

10. Who owns what

Everything on the Site — our courses, videos, text, templates, graphics and portfolio, and the SORO Graphics and Soro Academy names and logos — belongs to us or our licensors. Apart from the course licence above, using the Site or buying from us gives you no rights in it.

For studio projects, who owns the final deliverables, and whether we may show them in our portfolio, is set out in your project agreement. Unless it says otherwise, once you have paid in full the rights in the final deliverables we made for you pass to you, rights in concepts and drafts you didn't choose stay with us, and we may show the finished work in our portfolio.

11. Using the Site

Please don't:

  • use the Site for anything unlawful, fraudulent or harmful;
  • try to break, overload or get around the Site's security or access controls;
  • scrape, copy or harvest content or data from the Site by automated means;
  • send us anything that infringes someone else's rights or contains malicious code.

We may suspend access for anyone who does.

12. If something is wrong with a course

Our courses and downloads should be as described, work as they should and be of good quality, for as long as you have access to them. If something doesn't work or isn't as described, email [email protected]. We'll put it right within a reasonable time, at no cost to you; if we can't, you can ask for a price reduction or a refund. These rights are separate from our 14-day guarantee, and it doesn't limit them.

13. Results are not guaranteed

Our courses teach skills and show how we work. What you get out of them depends on your own effort, experience and circumstances, so we can't promise any particular outcome — including clients, income or earnings. Examples of our work, or of our students' work, show what is possible, not what is typical.

Courses may refer to third-party software and AI tools. Those belong to other companies, change often and have their own terms and pricing, which we don't control.

14. Availability of the Site

We work to keep the Site and our courses available and up to date, but we can't promise they will always be uninterrupted or error-free. We may change or withdraw parts of the Site — for example to improve a course. What happens to a course you have already bought is covered in "Lifetime access" above.

15. Our liability to you

We are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable.

If you buy from us for your business, we are not responsible for business losses such as lost profit, revenue or opportunity, and our total liability for any purchase is limited to the price of that course or, for a studio project, the price agreed in your project agreement.

If you are a consumer, those limits don't apply to your legal rights — including your rights when a course is faulty or not as described. And nothing in these terms limits any liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.

16. Suspending or closing an account

You can stop using the Site at any time. We may suspend or close your account if you seriously or repeatedly break these terms — for example by sharing course material. As our Refund Policy explains, course access may also be suspended while a chargeback is being reviewed. Where we can, we'll tell you why first.

17. Privacy and cookies

How we handle your personal data is explained in our Privacy Policy. We only set optional cookies — for analytics and advertising — if you agree to them, and you can change your choice at any time in cookie settings.

18. Changes to these terms

We may update these terms, for example when we add a product or the law changes. The version published here, with the date shown above, is the one in force. An update applies to orders placed after it, and does not change the terms of an order you have already placed unless the law requires it or you agree.

19. If something goes wrong

If you have a problem, email [email protected] first — it is almost always the quickest way to put it right.

These terms are governed by the law of Kosovo. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you can bring a claim in the courts there.

20. Contact

Questions about these terms: [email protected].